SLA

Service Level Agreement (SLA) – Wabis Technologies

1. Service Overview:

Wabis Technologies, hereinafter referred to as “Service Provider,” offers WhatsApp automation services to clients. The services involve utilizing the WhatsApp official API directly from Meta (formerly Facebook).

2. Scope of Services:

The scope of services includes providing WhatsApp automation solutions using the WhatsApp official API. The connections to the Meta business platform are established through the customer’s Facebook account. The Service Provider will not have control over Meta’s business platform, and any issues arising from it are beyond the Service Provider’s responsibility.

3. Service Levels:

a. Availability:

  • The Service Provider will strive to maintain a high level of service availability.
  • The service availability is targeted at 95% uptime, excluding scheduled maintenance.

b. Support:

  • Customer support will be available during standard business hours (9 AM to 6 PM, Monday to Friday, excluding public holidays).
  • Response time for support queries is targeted at 24 hours or less.

4. Responsibilities:

a. Customer Responsibilities:

  • The customer is responsible for providing accurate and up-to-date information required for service implementation.
  • The customer is responsible for maintaining the security of their Facebook account.

b. Service Provider Responsibilities:

  • The Service Provider is responsible for delivering WhatsApp automation services using the official API from Meta.
  • The Service Provider will not share customer data with any third party for any purpose.

5. Data Protection:

a. Data Ownership:

  • The customer retains ownership of their data.
  • The Service Provider will not use customer data for any purpose other than providing the agreed-upon services.

b. Data Security:

  • The Service Provider will implement reasonable security measures to protect customer data from unauthorized access or disclosure.

6. Limitations of Liability:

The Service Provider will not be held responsible for any errors, disruptions, or issues arising from Meta’s business platform. The customer acknowledges that the Service Provider has no control over Meta’s services and will not hold the Service Provider liable for any Meta-related incidents.

7. Confidentiality:

Both parties agree to keep confidential information exchanged during the course of the agreement, including but not limited to business strategies, technical specifications, and customer data.

8. Termination:

Either party may terminate this agreement with a 30-day notice. Termination does not relieve the customer of any payment obligations for services rendered.

9. Amendments:

This SLA may be amended with the mutual agreement of both parties. Any amendments will be documented in writing.

10. Governing Law:

This agreement is governed by and construed in accordance with the laws of India. Any disputes will be resolved through arbitration under the rules of the Government of India.

By availing WhatsApp packages from Wabis, both parties automatically agree to this SLA along with the page’s terms and conditions.

IMPORTANT: Read terms and conditions https://wabis.in/terms-conditions/ :